KATHERINE JONES
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Frequently Asked Questions

Q: How long will it take to receive my print?
A: Because each print is made
to order, it may take a few days for me to print, mount, and package your order. Once your order has been dispatched, you should receive it within 3 days.

Q: Can I purchase a print without the mount?
A: Yes! If you prefer to frame your print without a mount, please contact me to discuss options and pricing.


Q: What materials are used to create each print?
A: I use high-quality paper and ink to create each print, and mount them in soft white, conservation-grade card mounts. I also use eco-friendly, recycled tissue and plastic-free, recyclable packaging materials to ensure that your print arrives to you safely and securely.


Q: Do you ship internationally?
A: Yes! I am happy to ship my prints to customers all around the world. Please note that international shipping costs and times may vary. Please contact me to discuss in more detail.


Q: What is your return policy?
A: I take great pride in the quality of my products, and I want you to be completely satisfied with your purchase. If for any reason you are not happy with your print, please contact me within 14 days of receiving it to arrange for a return or exchange.


​Q: Can I customize the size or design of my print?
A: Whilst I am unable to customize the size or design of my existing prints, we are always happy to discuss potential commissions. You can view commissions for memory boxes here and illustration commissions here. Alternatively, please contact me to discuss options and pricing.
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I hope you've found everything you need, but please get in touch if there is anything I can help you with.
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Copyright © Katherine Jones 2023. All rights reserved
Product Photography: Diana Oliveira
Coffee Table Photography: Shutterhire
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  • Home
  • Shop
    • Shop: All Prints
    • Wales: Places
    • England & Further Afield
    • Buildings & Architecture
    • Wildlife
  • Architectural Illustration
    • Overview
    • Corporate Commissions
    • Bespoke Prints, Cards & Licensing
    • Private Commissions
  • MEMORY BOXES
    • Commission Process & Prices
    • Bereavement & Memorial Boxes
    • Place Boxes
    • Wedding Memory Boxes
    • Special Occasion Boxes
    • Nature Boxes
    • Storytelling Boxes
  • About
    • About Katherine
    • Events, Press & Retailers
    • Blog
    • Architecture
  • Contact